Faq’s

Yes. Our customised products can be supplied with standards such as Intertex, GOTS, and OEKO-TEX Standard 100.All of our product materials and manufacturing processes adhere to strict regulations to ensure environmental protection and sustainability. We can also provide other relevant tests upon request.

You have the flexibility to sell your products according to your preferences. You can choose to sell them directly through shops or stalls or online through e-commerce platforms. They can also be marketed as new products, promotional items, gifts and more. In addition, you can display and sell them at exhibitions, trade fairs and other events.

Production time is usually 7-25 days. Our factory will adjust it according to the specific product line.

Of course you can. You can customise as many designs and products as you want. If you have any questions, please feel free to contact us.

You can easily send us your files via Dropbox, Google Drive or WeTransfer.

For best print results, high resolution files are recommended. That means keeping a resolution between 150dpi and 300dpi. You can store your files in formats such as JPG, PSD, PDF, TIFF and AI and set the colour mode to RGB.

Yes, we offer a proofing service to help you ensure the end result of your customised product.

No, we charge based on specific custom products. However, we can refund the proofing fee based on the quantity of your wholesale order.

Of course you can! You can know our details here about fabric samples by ordering them. You can also tell us which fabrics you are interested in, pay a small shipping fee, and wait for the courier to deliver them to you.

We offer a variety of payment methods, including bank transfer, MasterCard, Alipay, Visa and PayPal. you can choose the most convenient way to place your order and pay.

Yes. If you have any specific requirements for delivery time, please let us know when placing your order. We offer a fast order processing service to ensure delivery within the agreed time frame (excluding transit time).

Normally, your order cannot be changed. However, it depends on whether what you wish to adjust is currently being processed. Please contact us promptly to confirm and we will be happy to provide you with answers and assistance.

Normally, we do not accept this type of payment. If there are special circumstances, please contact us so we can discuss and adjust accordingly.

Yes, we can! We offer a full, professional customisation service including labels, tags and packaging. You can send us your brand logo, tagline or other relevant designs and once customised, they will be shipped with your products.

Of course you can! We set a minimum MOQ and offer the most competitive pricing to help you get your business off the ground quickly. We welcome all entrepreneurs, designers, artists, individual creators, and anyone who dreams and creates.

You can contact our website's online customer service at any time to receive the most professional and timely assistance. You can also send an email to service@xinnanhijab.com Or contact us on WhatsApp at +8613282925277.

No, we support worldwide shipping. However, if there are any special circumstances where the shipping company is unable to deliver, we apologise for any inconvenience caused.

We ship internationally using a variety of shipping methods, including FedEx, DHL, TNT, Ocean and Air.

Absolutely. Once your order ships, we will provide you with the appropriate tracking number. If you have any questions, please feel free to contact us.

Under normal circumstances, FedEx and DHL deliveries take approximately 3-8 days, air shipments take approximately 10-15 days, and ocean shipments take approximately 20-30 days. Please refer to the actual delivery time provided by the shipping service. For confirmation, you may contact the appropriate shipping company directly.

Yes, you can. However, please note that any upgrade request must be made prior to shipment and will be subject to additional charges. If you have any requests for expedited shipping, please contact us as soon as possible.

If your order has not yet shipped, please contact our customer service immediately to request a change of address. However, if your order has already shipped, it may be more complicated. We will do our best to assist you in changing your address, but you will need to pay the shipping company accordingly.

You can contact our website's online customer service at any time to receive the most professional and timely assistance. You can also send an email to service@xinnanhijab.com Or contact us on WhatsApp at +8613282925277.

You can contact us directly and we will provide you with the latest wholesale price list according to your needs.

Absolutely! Contact us now to place your order and take advantage of our wholesale discounts!